Clinical Quality & Patient Safety
NTTAP Learning Collaborative
Introduction to Improving Patient Safety
Available On Demand: Webinar Recording and Slides
ABOUT
Federal, state, local regulations, and accrediting organizations require the delivery of safe medical care for patients, staff, and visitors. Throughout four sessions, the speakers will cover various aspects of safe patient care, including safety measure/metric identification, data collection, leadership commitment, facility requirements, regulatory requirements, external collaborations, and governance involvement. These sessions will illustrate how the Board of Directors promotes a culture that prioritizes safety and includes safety metrics in its strategic oversight. The content will reinforce how focusing on patient safety by all departments and staff positively impacts patients and the organization.
PRESENTERS
Jenene R. Washington
MD, MBA, FAAP, PCMH-CCE, PMP
Founder and CEO
Dr. Jenene R. Washington is the Founder and CEO of Renaye James Healthcare Advisors. She has had a career as a primary care physician, clinical leader, and Chief Medical Officer in Maryland federally qualified health centers (FQHCs). In her leadership roles, she has led successful practice transformation, quality improvement, accreditation support, program development, and change management initiatives. Dr. Washington holds certifications as a Patient-Centered Medical Home Certified Content Expert (National Committee for Quality Assurance) and Project Management Professional (Project Management Institute).
Nancy McLean,
MHSA, BSN, RN
Senior Advisor, Regulatory Compliance & Quality
Nancy McLean has over 30 years of progressive leadership experience in healthcare. She is a clinical quality and compliance expert and successfully leads practices to achieve regulatory compliance goals and improve patient safety outcomes. Her expertise has helped hospitals, ambulatory care centers, FQHCs, and long-term care organizations.
Christina Mister
MS, BSN, RN
Senior Advisor, Clinical Operations
Christina Mister is a dedicated healthcare nurse leader in community, hospital, health insurance, and regulatory settings, focusing on quality improvement. Beyond nursing management, she has experience in case and program management, payer quality programs, regulatory
compliance, and nursing education.
As a Centers for Medicare and Medicaid Services (CMS) nurse consultant, Christina has provided accreditation oversight to Medicare’s acute care programs and served as the program lead for Diabetes Self-Management Training and Home Infusion Therapy programs. Additionally, she co-led providing clinical support for rural health and federally qualified health center programs.
This program is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $1,499,661 million with 0% financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.